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Delivery Information

When will I get my order?

Every order placed at DAI Leisure is sent using a tracked service with Parcelforce, DHL or Royal Mail. Upon dispatch, you will receive an email with a tracking number that will allow you to keep up to date with the status of your order. Average delivery time is 1.4 working days but please allow up to 3-10 working days for your order to be delivered.

I don't think that my order has arrived yet?

If you are concerned about the status of your order, please check your email and your junk email folder to see if you have any email updates or a tracking number. If this does not answer your problem, please email with your name, contact number and order reference.

What time will it arrive?

Our couriers will deliver between 9:00AM and 18:00PM.

What if I miss the delivery?

If you are not home when your parcel has been delivered, you will be left a note through your letterbox instructing you how to obtain your delivery. Items sent via Royal Mail can usually be collected from your local depot or have delivery re-arranged. Orders sent by courier will result in a note with an appropriate contact number for you to use to re-arrange the delivery.

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